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Return Policy

1. Conditions for Returns

We only accept return requests under the following circumstances:

• Wrong goods delivered by the supplier: The goods received do not match your order, such as discrepancies in model, specifications, or quantity compared to the terms specified in the contract.
• Goods do not match the contractual specifications: The goods received do not meet the product description, specifications, or other specific requirements outlined in the contract.

Please note, we do not accept returns for the following reasons:

• Change of mind by the buyer: If the customer changes their purchase decision for personal reasons.
• Incorrect order: If the customer places an incorrect order due to operational mistakes.
• Used or damaged goods: If the product has been used, damaged, or if the original packaging has been altered.

2. Return Request Process

1. Submit a Return Request:
   
   • If you believe the goods received do not match the contract, you must submit a return request within 7 days of receiving the goods.
   • The return request should include the following information: order number, contract copy, invoice copy, detailed reason for the return, and relevant photos or video evidence.
2. Request Review:
   
   • We will review the return request within 5 business days of receiving it and notify you of the result via email or phone.
   • If approved, we will provide detailed instructions on how to return the goods.
3. Return Process:
   
   • Please follow our instructions to securely package and return the goods. Returned items must be in their original packaging and unused.
   • If the return meets the conditions, we will cover the return shipping costs.
4. Refund or Replacement:
   
   • Upon receiving and inspecting the returned goods, we will process your refund or replacement within 7 business days.
   • The refund will be returned to your original payment method. The exact time for the refund to appear may vary depending on the bank’s processing time.

3. Contract Priority

• This return policy serves as a supplementary clause. All orders and products will ultimately be governed and interpreted according to the contract signed between you and Cranemart.net.
• In the event of any conflict, the terms of the contract will take precedence over this return policy.

4. Important Notes

• Return Timeliness: To ensure a smooth return process, please submit your return request and return the goods within the specified timeframe.
• Condition of Goods: Returned items must be in their original condition, with packaging intact, unused, and with all original accessories and documentation included.
• Return Shipping Costs: If the return meets the policy conditions, we will cover the return shipping costs. If the return does not meet the conditions, the return request will be rejected, and the shipping cost will be borne by the buyer.

5. Contact Us

If you have any questions or need further assistance, please contact us through the following channels:

• Phone: [Your Contact Phone Number]
• E-mail: [Your Contact Email]
• Endereço: [Your Company Address]

We are committed to providing quality customer service, and we thank you for your trust and support of Cranemart.net.

https://www.cranemart.net/return-policy/